After your payment is verified, it may take up to 24 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 11 am PT will not be shipped out until the next business day. If you order after 11 am PT on a Friday, your order will likely be shipped out on the following Monday.

Returned or Exchanged

• Any brand new product can be returned for a full refund within 60 days of delivery. At the moment, exchanges are not available.

For warranty claims or parts replacement

• Please contact us at info@equestp.com with your order number and photos/videos to show the damage and for a faster resolution. 

Don't accept cancellations

• Contact me if you have any problems with your order.

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Conditions of return

• Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.